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Cabin at rocky crest in muskoka on lake Joseph

Summary of Content

Wifi & Television in the Condos

  • The wifi and television have been upgraded to Bell Fibe.  

  • Television channels include the basic package plus the sports package

  • The wifi and login are on the front (or back) of the router in mechanical room of your unit.

  • Each unit has their own wifi login and password.

Bell Fibe Television and Internet Troubleshooting

  • ​Use this guide with key information to call Bell when troubleshooting issues. 


  • Telephones, at the request of the condo board, were removed at the end of September 2021.

Hours of Operation

  • During the resort season check in is available 24 hours per day.

  • During the off season check in is available daily from 10 am to 5 pm.

  • During the off season, if you are arriving after hours, please ensure you make advance arrangements that include a confirmation from the resort of those arrangements.  All arrivals will have the keys placed in lock box outside the front door of your unit. You will be given a code for the appropriate box to pick up keys for your unit.

  • Off Season is October 15, 2023 through May 10, 2024

  • Resort Season is May 11 through October 19, 2024

Notice of Arrival
•    All arrivals, including owner and owner guests, must confirm their arrival date a minimum of 7 days prior to arrival.

Check In and Check Out

•    Any check in or check outs outside of regular hours of operation in the off season must be arranged in advance with the Front Office Team.   ( or by calling 705-375-2240 ext. 3301) Please confirm those arrangements prior to arriving.
•    Early Check In and Late Departure: are
not allowed under any circumstances.
•    At the request of the Board, all owners and owner guests must present a credit card for billing of damages, with a $100 pre-authorization that will be released at time of departure.

Owner Guests
•    All owners, unaccompanied guests and renters must show identification at time of check-in and each owner must settle all outstanding balances at time of departure.
•    All unaccompanied guests/renters must have their name and contact information (including address, telephone number and e-mail address) forwarded to the Reservations team at at least 21 days prior to arrival, by the owner, according to the Condo Documents, although we are flexible working with owners.  This is authorization for check in and must be done in writing.   All Lakeside Owner Guests will receive an e-mail confirmation from the resort front desk confirming their arrival and departure dates and what they can expect as an owner guest.  Any request for addition of owner guests, within 3 days of arrival, also require a telephone call, by the owner, to the resort Front Office Supervisor or Reservations Manager, to confirm receipt of the information.

Golf Bookings

  • Lakeside Owners are all ClubLink members and as with all members may book a maximum of 5 days in advance of day of play in the appropriate level of membership tee time through LinkLine.

  • Lakeside Owner guests may also only book a maximum of 5 days in advance of play during any available resort tee time through the Reservations Department (1-866-323-3305).

Housekeeping Policies and Procedures

  • For details on amenities included in your unit and additional linen and towel fees click here

  • Any food items, not sealed, beyond non-refrigerated condiments or spices (i.e. salt, pepper, etc.) left in the unit after departure will be disposed of by the Housekeeping team.   All such items should be stored in your personal storage locker or taken with you.

  • One set of towels equals 4 bath towels, 4 hand towels and 4 face clothes.

  • Should you wish to hire your own private cleaners, then the pricing above (for additional sheets, towels, etc.) would apply for replacement items.

Cots, Cribs, Playpens and High Chairs

  • The condo corporation does not own of these items and we encourage you to bring your own equipment.

Garbage Policies and Procedures
•    There is no daily garbage pick up by the Maintenance team.
•    Owners and owner guests are to take all garbage and recycling to the designated garbage bins (one on each of Emerald Hills Court and Glen Abbey Way)
•    Please sort garbage and recycling appropriately.
•    Please ensure that all lids are secured properly as to avoid animal problems.


Maintenance Policies and Procedures
•    Issues of general maintenance will be dealt with by the on-site maintenance team during their hours of operation.
•    Contact the Maintenance Department through the Front Desk voicemail at (705) 375-2240, extension 3301.

Should you require assistant, please call Maintenance for the following issues:
•    Internet, Bathroom (toilets running, plugged, bathroom drains, etc.), Television / cable, Barbecue,  Light bulbs / appliances, Minor damage (wear & tear)

Emergency Policies and Procedures
•    For Police, Fire and Medical Emergencies please call 911.
•    For emergencies, including water leaks, heat issues or lock issues, please call one of the following numbers, and we will dispatch assistance.  Please note that failing to call in advance for an off-season off-hours arrival is not an emergency.

•    Requests for after-hours access entry to your Lakeside unit that were not pre-approved, and not the result of a lock failure, are subject to a $175 plus 13% HST service fee.

Emergency Contact Numbers
•    Resort Front Office                                 705-375-2240, extension 3301   (open 10 am to 5 pm daily)

•    Ken Schulz (General Manager)              705-571-0698
•    Michael Simonett (Director of Rooms)   705-571-2853

•    Doug Agar (Facilities Manager)              705-774-3888

Contact e-mails


Food and Beverage Facilities

  • Our Food and Beverage restaurants are open only during golf season.  Please call ahead to confirm hours of operation and to book a reservation, as dining hours are subject to change, and are based on business demand levels.  Reservations are highly recommended for dinner, with parties greater than four persons or to guarantee your preferred dining time.

Recreation Facilities and Activities

  • All Recreation facilities including the Armishaw Recreation Area and Lake Joseph Waterfront are open during the resort season.   Individual activities and facilities are available based on seasonality, weather and business levels.   Please check with the resort for hours of operation.


Electric Vehicle (EV) Charging Station

  • Access to the EV charging station is now available year round for a fee at the charger.   Please note that the fee structure increases after the vehicle is fully charged.

  • We do have outdoor electrical outlets at all units.

Reception Building Policies and Procedures

  • Owners and guests may access the Reception Building using their key card lock  The doors are not to be propped open.

  • The exercise room will open during golf season.   The hot tub, sauna and owner's lounge will not be available at any time.

  • Children under 18 years of age are not allowed in the Reception Building without direct adult supervision.

  • Children under 16 years of age are not allowed in the exercise room, nor allowed to use any of the exercise equipment.

  • Access to meeting space, utility rooms, storage rooms and offices is not permitted.

Unit Sales

  • When you are selling your unit don't forgot these checklist items:

  • Get a clearance certificate from Gregg Evans and arrange for monthly condo fees payment.

  • Arrange for the transfer of the attached ClubLink membership with Membership Sales.

  • Provide the resort the contact information of the new owner including address, e-mail and phone numbers.

Occupancy Charts​​


Instances where we are required to share your information

  • Rocky Crest will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our terms of use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Rocky Crest, our Users or others.


Condominium Documents

1 - Disclosure Statement
2 - Budget Statement
3 - Declaration for PSSC #7
4 - By-Law No. 1
5 - By-Law No. 2
6 - By-Law No. 3
7 - The Rules
8 - Current Management Agreement
9 - Armishaw Sports Club Agreement
10 - The Plan of Condiminium
11 - Membership and By-law
12 - Schedule of Occupancy

Check in
Owner Guests
Unit Sales
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